Live chat for agencies: client sites on one plan

Every website you build could ship with live chat as a standard feature — not as a per-client SaaS bill, but as part of the build. That's what Multi is for: 4–6 client sites on one flat monthly bill, each client's conversations kept in their own threads in one dashboard. You install the snippet and chat works; when the client's ready, you hand over the keys.

The questions that qualify a website project

On your own site, chats are usually prospects mid-comparison — often talking to several agencies at once — so speed and honesty win:

• What do you need — a new website, marketing, branding, or something else?
• What's the problem you're trying to solve with this project?
• Do you have a timeline in mind?
• What's your rough budget range?
• Do you have existing materials or a current site we'd be working from?

Win by being honest about fit: “that's smaller than our usual projects — here's a better option” builds more trust in one message than a sales page builds in a month.

A welcome message that sounds like a studio, not a call center

“Hi! We're a small team — what are you looking to build?”

It sets the tone: real people, real projects — and tells a comparing visitor you're not an outsourced queue. Keep it short; they have a requirements list in their head.

Canned replies for the questions every brief asks

• “We've done similar projects for [industry] — happy to share examples. What's the timeline you're working with?”
• “For that scope we'd typically quote between [range]. Would a fixed-price proposal work?”
• “Send over your current site and any brand assets and we'll take a look today.”
• “We'll reply with a plan by [day]. Anything we should prioritize in the meantime?”
• “That's outside what we do — but you'll want someone who specializes in [thing]. Ask them about [specific].”

That last one is the agency secret: a helpful referral leaves the visitor grateful — and grateful visitors come back when the project fits.

What you need before you write a proposal

To brief a project properly you need: contact, scope, the problem being solved, a timeline, a budget range — plus their current site or materials. Nail those five and the proposal writes itself; the rest is a discovery call the chat just earned you.

What the conversation should look like

Visitor: Hi — we need a new website for our landscaping business. Ours is dated and doesn't get any inquiries.

You: Happy to help! Landscaping is right in our wheelhouse — we've done a few. What's the timeline you're hoping for?

Visitor: We'd like it live before spring.

You: That's doable if we start in the next few weeks. Can you send your current site and any logo or brand files? And roughly — do you have a budget in mind for the project?

Visitor: Around [range]. Sending the site now.

Four exchanges, a qualified prospect, a timeline, a budget, and an asset hand-off. That's a discovery call that booked itself.

The handoff: when the client takes the wheel

The best part of Multi is the exit. While you build, you answer the client's chats — their thread sits next to your other clients', nothing mixes. At launch you hand the client the inbox: it's a web page, so they open it in a phone browser — no app, no training session. Their visitors keep chatting; only the person answering changes. For many agencies that's the real product: a site that came with chat built in, and a client who stays because their customers now talk to them directly.

When you're not available to their visitors

Each client's hours and greeting are set independently: during business hours visitors get the live greeting; after hours, the offline form captures name, question, and contact — landing in the inbox with an unread badge, a banner, and an alert. So a 9pm landscaping inquiry is waiting, qualified, when your client opens their phone.

What it buys you

Client sites stop being finished projects and become on-ramps for retainer conversations — “chat's working well, want us to keep an eye on replies?” Per-client threads mean no mixed-up conversations and no per-seat spreadsheet, and one flat bill ($19.99/month for 4–6 sites) puts chat in every proposal without line-item anxiety.

Set it up in about five minutes

Per site, it's one snippet with that site's id, pasted once into the client's HTML. Steps at /install — color matching, hours, and canned replies are all set per client from the same dashboard.

See it before you pitch it

Open the demo widget on the GreetMode homepage and play the prospect. Then install on your own site and send a test message, so you can demo the whole loop to a client from one laptop.

Plans

Flat monthly, no per-agent or per-conversation fees: Standard $14.99/month for up to 3 sites, Multi $19.99/month for 4–6 sites, and Custom via /contact for 7+. Support answers at /contact too.

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